Frequently Asked Questions
What is the return policy?
We are a small business. At this time all orders are considered final sale and we are unable to accept returns or provide refunds for sizing issues. Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
When will I get my order?
We aim to ship as quickly as possible. All orders ship via USPS within 3-4 business days unless otherwise stated. All shipments include tracking. You will receive a tracking number once your item has shipped.
What condition will my item be in?
Most of our items are pre-loved, and as such, may show gentle signs of wear or minor imperfections. We take great care to clean each piece thoroughly, and dry clean when necessary. Our product descriptions are detailed and transparent, highlighting any notable features or flaws. If you ever feel that an item's condition was not accurately represented, please reach out to us. We’re committed to making it right.
Can I consign with you?
Coming soon! Subscribe to our email list to stay tuned.
Are your items authentic?
Yes, all items are 100% authentic. We thoroughly vet every product for authenticity before listing them.
How can I be sure of sizing?
We list size information directly from the designer label and, where possible, measurements. For additional guidance, we highly recommend referring to the designer’s official size charts to ensure the best fit. Please note we are unable to accept returns or provide refunds for sizing issues.
My purchase does not fit?
We're sorry to hear the sizing wasn't quite right for you. While we’re unable to accept returns or offer refunds for sizing issues, we encourage you to embrace the secondhand market by reselling your item on platforms like Poshmark or Depop. This way, your piece can find a new home and you can recoup your investment. Thank you for your understanding!
How do you price your items?
Our prices are based on condition, rarity, and current market trends for second-hand pieces.
How often do you get new inventory?
We regularly source and add new products weekly. Sign up for our newsletter to stay updated.
How do I contact you with questions?
You can reach us through the contact form on our website. We’re happy to help!
Why was my order canceled?
Your order may have been canceled as part of our strict and proactive approach to preventing fraud and ensuring the safety of our business. We carefully review all orders for any irregularities or signs of fraudulent activity before processing and accepting the order.
Orders may be canceled if we detect suspicious payment activity, unusual order patterns, or if the order does not meet our verification requirements. These measures are in place to protect us from potential fraud.
If you believe your order was canceled in error, please contact us directly. We may request additional verification or information to approve a new order.
Why is your fraud prevention policy so strict?
As a small business dealing with high-value designer items, it’s essential for us to have strong protections in place. This helps us maintain trust with our customers and keep our business and inventory safe. We appreciate your understanding.